How well do you know this company called SEDAFIAT?
Sedafiat Sdn. Bhd., established on September 30, 2011, is a leading integrated facility management company in Malaysia, specializing in non-clinical healthcare support services. The company offers a comprehensive range of solutions, including facility engineering maintenance, biomedical engineering maintenance, cleansing services, linen and laundry services, and healthcare waste management.
In 2015, Sedafiat entered into a Concession Agreement with Malaysia's Ministry of Health to provide hospital support services across Sabah and the Federal Territory of Labuan for a decade. This agreement encompasses services to 26 government hospitals in the region.
The company employs over 1,100 experienced and technically competent personnel, emphasizing human capital development to enhance skills and competencies. Sedafiat has been recognized for its excellence, receiving the Performance Excellence Achievement Award in Hospital Support Service from the Ministry of Health Malaysia for three consecutive years (2016-2018).
Sedafiat is committed to upholding principles of good corporate governance, focusing on accountability and transparency. The company actively engages in corporate social responsibility initiatives, including environmental conservation and community support programs.
Looking ahead, Sedafiat aims to expand its operations beyond Malaysia, exploring opportunities in neighboring countries such as Brunei, the Philippines, and other Asian nations.
***
***
I am going to contact Mr. Hisham from SEDAFIAT tomorrow to talk about our ambulance app which works like 'Uber' or 'Grab' but for ambulance services and logistics.
It's commendable that you're planning to discuss your ambulance app with Mr. Hisham from Sedafiat Sdn. Bhd. Sedafiat specializes in non-clinical healthcare support services, including facility engineering maintenance, biomedical engineering maintenance, cleansing services, linen and laundry services, and healthcare waste management.
While Sedafiat's primary focus is on hospital support services, they have demonstrated a commitment to innovation and technology in their operations. For instance, they have incorporated cleaning robotics into their services.
Given their expertise in healthcare support and interest in technological advancements, Sedafiat could be a valuable partner for your ambulance app initiative. Their experience in managing healthcare facilities and services might provide insights into the logistical and operational aspects of ambulance services.
Before your meeting, it would be beneficial to align your app's objectives with Sedafiat's mission and values. Emphasizing how your app can enhance healthcare logistics and patient care could resonate well with their goals.
Best wishes for a productive discussion with Mr. Hisham.
***
***
***
***
The app is still in development stage, though we do have a prototype but most features are not yet ready. However, development of those features as listed above will not take long, I believe. Suggest a realistic timeline to add those features when a basic prototype is already in place.
Given that you have a basic prototype, here’s a realistic timeline to implement the listed features in phases. This plan allows for iterative testing and quality assurance to ensure each feature functions as expected before the app’s final rollout:
Development Timeline (Estimated 3-4 Months)
Weeks 1-3: GPS Tracking & Real-Time Updates
- Tasks: Integrate GPS functionality for locating ambulances and provide real-time tracking with estimated time of arrival.
- Considerations: This feature will require mapping APIs (e.g., Google Maps API) and backend support to handle live location data.
Weeks 4-5: Instant Booking System & Emergency Button
- Tasks: Set up instant booking for both emergency and non-emergency cases. Include an emergency button for rapid access.
- Considerations: Ensure the emergency button is easy to use and automatically prioritizes requests.
Weeks 6-7: Customizable Ambulance Options
- Tasks: Implement a feature allowing users to choose ambulance types based on size and medical equipment.
- Considerations: This may involve linking the app to an updated database of ambulance types and their equipment.
Weeks 8-9: Communication System & Driver Contact Integration
- Tasks: Develop direct communication capabilities, providing driver contact details to the user upon booking confirmation.
- Considerations: Ensure privacy and data protection protocols for both driver and patient information.
Weeks 10-11: 24/7 Service Availability & Multi-Payment Options
- Tasks: Integrate 24/7 booking support and multiple payment gateways.
- Considerations: Test various payment gateways for reliability and ease of use. Ensure customer support is accessible.
Weeks 12-13: Route Optimization & Admin Panel
- Tasks: Implement route optimization to reduce travel time. Develop an admin panel for management oversight.
- Considerations: The admin panel should allow tracking of all bookings, status updates, and operational metrics.
Weeks 14-16: Testing, Quality Assurance, and Final Adjustments
- Tasks: Conduct comprehensive testing across all user types (patients, drivers, and admins). Address any bugs and optimize performance.
- Considerations: Include real-world testing scenarios to ensure reliability under varying conditions.
This timeline gives about 3-4 months for completion, with features rolled out in manageable phases. Adjustments may be needed based on user feedback and any technical challenges encountered.
***
I am helmi, the Head of Innovation and ERP from Sigma Info Analytics. Help me by generating a script which I could use when calling up Mr. Hisham from SEDAFIAT tomorrow. It should be in a mix of Malay and English, Malaysian style. In easy to understand explanation, layman's terms, with analogies, storytelling, business cases, anecdotes, perhaps innocent jokes.
Here's a conversational script that balances Malay and English, with an easygoing tone, some light analogies, and a clear focus on presenting your ambulance app idea.
Script for Call with Mr. Hisham (SEDAFIAT)
Opening:
"Hello, Assalamualaikum, Mr. Hisham! Saya Helmi, Head of Innovation and ERP dari Sigma Info Analytics. Apa khabar? Saya harap semuanya baik di pihak Sedafiat. Saya contact hari ini sebab nak bincangkan satu idea yang kami rasa boleh bawa value kepada healthcare support services kita."
Introduction to the App Concept:
"Saya nak introduce satu aplikasi baru yang kita sedang develop. Ibaratnya macam 'Uber' atau 'Grab' tapi untuk ambulans, Mr. Hisham. Imagine kalau ada emergency—tak kira tengah malam ke, rush hour ke—dengan satu tap je, kita boleh book ambulans terdekat. Sama macam nak book Grab Car, boleh tengok lokasi, estimated time sampai, dan confirm sekali dengan pilihan jenis ambulans, ikut keperluan pesakit."
Feature Highlights with Simple Analogies:
GPS Tracking:
"Aplikasi ni ada GPS tracking, so macam Grab juga, boleh nampak ambulans on the way. Kadang-kadang patient atau keluarga dia orang akan anxious kan? So at least they can track di mana ambulans tu sekarang. Dia bagi peace of mind."Instant Communication with Driver:
"Lepas booking, kita pun bagi direct contact driver ambulans. Ini untuk seamless communication. Kira macam kalau kita tunggu pizza kan? Kita akan rasa tenang kalau boleh tahu delivery guy dah sampai mana."Emergency Button:
"Dalam app ni pun ada emergency button, so kalau urgent sangat—accident ke, stroke, kita boleh prioritize untuk dapat ambulans cepat. Tak perlu tunggu-tunggu lagi, terus available."Customization:
"Menariknya app ni, user boleh pilih jenis ambulans—kalau perlukan special equipment atau yang basic sahaja. It's like pilih bilik hotel lah—ada yang standard, ada yang deluxe, ikut keperluan dan keselesaan."
Value Proposition for Sedafiat:
"Saya rasa app ni boleh jadi pelengkap kepada hospital support services Sedafiat. Lagi-lagi since Sedafiat memang pakar dalam non-clinical healthcare support kan? Dengan adanya app macam ni, kita boleh make sure yang ambulans sentiasa available dan accessible. End of the day, kita buat ni semua untuk simplify process dan tambah lagi value kepada healthcare kita."
Example Anecdote (Light-hearted):
"Saya pernah dengar cerita, orang kata kalau nak tunggu ambulans, kadang-kadang macam tunggu durian runtuh—entah bila sampai! So, dengan app ni, kita cuba elakkan situasi macam tu. Sekarang, bila orang tanya, kita boleh cakap: 'Nak ambulans? Tap je lah kat app ni!'"
Potential Business Case:
"Bila kita buat macam ni, Mr. Hisham, sebenarnya kita tengah align dengan trend digital dalam healthcare. Semua on-demand sekarang—people want instant access, transparency, and reliability. Sedafiat akan nampak sebagai company yang cepat adapt to modern tech solutions, dan ini boleh jadi satu milestone yang besar untuk healthcare service kita."
Closing:
"Macam mana, Mr. Hisham? Saya boleh arrange meeting, tunjukkan prototype dan discuss details dengan team Sedafiat. Saya rasa kita boleh explore how to make this collaboration a win-win untuk kita semua. Apa-apa hal, feel free to bagi feedback, okay? Nanti, kita boleh fine-tune."
Ending on a Light Note:
"Oh, dan jangan risau, Mr. Hisham. Kita akan pastikan app ni user-friendly—kalau guna Grab atau Foodpanda boleh, confirm app ni pun boleh."
This script should help make the conversation easy to follow, engaging, and relevant for Sedafiat. Good luck with your call!
***
***
***
***
0 comments:
Post a Comment